Card

EBL MasterCard Aqua Prepaid Card FAQ

Who can avail EBL MasterCard Aqua Prepaid Card?

Any Bangladeshi national with Minimum age of 18 years.

How to avail EBL MasterCard Aqua Prepaid Card?

EBL MasterCard Aqua Prepaid Card can be obtained from any EBL branch with required documents, filled up form and KYC.

What are the documents required to avail EBL MasterCard Aqua Prepaid Card?

An eligible individual would require 1 copy of National ID Card/ Passport/ Driving License, 1 copy passport size photograph, filled up EBL Prepaid Card Application Form and KYC (Know Your Customer) Form.

What is the maximum card re-load/withdrawal limit?
Maximum re-load limit:
BDT 100,000 per day from Branch
BDT 20,000 per day from Internet Banking/EBL Dropbox
KYC is mandatory for Re-load above BDT 20,000
USD Reload is subject to Endorsement
Up to USD 7,000 in Non-SAARC countries &
Up to USD 5,000 in SAARC countries

Daily Withdrawal Limit:
POS: BDT 40,000 in 6 transactions
ATM: BDT 50,000 in 6 transactions

What is the E-Commerce transaction limit for EBL MasterCard Aqua Prepaid Card?

Daily E-Commerce Transaction Limit:
BDT 40,000 in 4 transactions
USD Equivalent to BDT 40,000 (up to a maximum of USD 300 per transaction)
Is there any charge/fee applicable for initial loading or reloading?
No. The initial load and reloading is absolutely free of charge.

Is there any annual fee related to card?

No. The card has one time issuance fee which is applicable for the validity period of 3 years.
What is the validity of the Card?
– 3 Years (Renewable on Demand)
What are the fees related to the card?
Issuance Fee – BDT 500 + VAT (15% as of now)
ATM Cash Withdrawal Fee
At all EBL ATMs: BDT 0.00 (No withdrawal fees)
At all MasterCard ATMs: BDT 25.00 + VAT (15% as of now)
At NPSB enabled ATMs: BDT 15 (including VAT)
Transaction Alert Fee – BDT 200.00 + VAT (15% as of now)
Card Replacement Fee – BDT 500.00 + VAT (15% as of now)
PIN Replacement Fee – BDT 500.00 + VAT (15% as of now)

How to Replace/Renew EBL MasterCard Aqua Prepaid Card?

Cardholder can request for replacement or renewal through any EBL Branch.

How will the card be activated?

Activation of card will be done after submission of the signed acknowledgement slip at any EBL Branch. The Card will be activated within 48-hours after submission.

Will the cardholder be eligible for any discounts?

Cardholder will be eligible for EBL Advantage discount offers and discount facilities at over 1,300 MasterCard partnered merchants countrywide.

What are the prerequisites to perform international transactions?

A cardholder needs to endorse his/her passport against the card and load the desired amount in USD portion of the card.

How to perform international e-commerce transactions with EBL MasterCard Aqua Prepaid Card?

Passport is required to be endorsed, USD amount is to be loaded to the card and Online Declaration Form is required to be filled up in order to perform international e-commerce transactions with EBL MasterCard Aqua Prepaid Card.

Is there any transaction fee applicable for e-commerce international transactions?

No. E-commerce transactions are free of charges for both BDT and USD.

How to convert currency amount?

Currency can be converted through any EBL branch at the specified rate of that day.

Can the unused fund of the card be cashed?

The unused fund of the card can be cashed out with a refund fee of BDT 100 or 1% of the unused amount (whichever is higher).

How to perform BDT E-Commerce transactions with EBL MasterCard Aqua Prepaid Card?

Cardholder requires to fill up Online Declaration Form.

*Passport is mandatory for endorsement for International Transactions
*EBL reserves the right to request additional document(s) to ensure due diligence.

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